Tutor Fish – Terms and Conditions

Effective Date: 2/2/2026
Last Updated: 3/30/2026

These Terms and Conditions (“Terms”) govern the use of services provided by Covington & Covington, Inc. D.B.A. Tutor Fish (“Tutor Fish,” “we,” “us,” or “our”). By purchasing credits, booking sessions, submitting forms, or participating in any Tutor Fish service, you (“Client,” “Parent,” or “You”) agree to be bound by these Terms in full.

If you do not agree to these Terms, do not purchase credits, book sessions, or use our services.

1. Services Provided

Tutor Fish provides the following services exclusively:

  • One-on-one virtual tutoring

  • Intake assessments, including Personalized Learning Reviews

  • Homeschool evaluation assessments

  • Educational assessments and skill reviews

  • Virtual summer camps

Tutor Fish does not provide advocacy services, legal services, therapy, medical services, or diagnostic evaluations.

2. No Academic Guarantees

Tutor Fish makes no guarantees regarding:

  • Academic improvement

  • Grades

  • Test scores

  • Graduation outcomes

  • College acceptance

  • Scholarship eligibility

  • Behavioral or emotional outcomes

Educational progress depends on factors outside our control, including student effort, attendance, and external conditions.

3. Credit-Based Payment Model

3.1 Credit Purchases

  • All services require pre-purchased credits

  • Credits must be purchased before booking

  • Credits represent the right to schedule time, not a guarantee of availability

3.2 Refund Policy (IMPORTANT)

  • All credit purchases are non-refundable by default

  • Tutor Fish does not provide cash refunds for purchased credits under normal circumstances

  • Credits are not refundable for:

    • Unused time

    • Expiration

    • Scheduling conflicts

    • Dissatisfaction

    • Technical issues outside our control

  • At our sole discretion, Tutor Fish may issue a refund in rare or exceptional circumstances

  • Any such refund is not guaranteed and does not establish a precedent for future refunds

3.3 Expiration

Credits may expire if unused within a specified timeframe. Expiration terms, if applicable, will be disclosed at purchase.

4. Step Up For Students (Scholarship Funds)

Tutor Fish may accept Step Up For Students (SUFS) funds in lieu of private payment.

Tutor Fish is not responsible for:

  • Denied allocations

  • Delayed payments

  • Funding changes

  • Compliance decisions by scholarship administrators

If scholarship funds are revoked, delayed, or denied, the Client remains financially responsible for services rendered unless otherwise stated in writing.

5. Scheduling, Attendance, and Cancellations

5.1 Booking

  • Sessions are first-come, first-served

  • Availability is not guaranteed

5.2 Cancellation Policy

  • Sessions must be canceled at least 24 hours in advance

  • Late cancellations (<24 hours) result in forfeited credits

  • No-shows automatically forfeit credits

5.3 Tutor Cancellations

If Tutor Fish cancels a session, credits will be returned or rescheduled.

6. Intake & Assessment Services

All assessments are informational only and do not constitute:

  • Medical or psychological diagnoses

  • Legal determinations

  • Guaranteed academic outcomes

7. Parent & Client Responsibilities

Clients agree to:

  • Provide accurate information

  • Ensure student attendance

  • Maintain appropriate behavior

  • Provide a working device and internet connection

  • Supervise minors as appropriate

Tutor Fish may suspend or terminate services for misconduct.

8. Communication & SMS Terms

By using Tutor Fish services, you agree to receive service-related communications from Tutor Fish by email, phone, or other contact methods you provide. These communications may include scheduling confirmations, session reminders, service-related updates, account notices, and customer support messages.

8.1 SMS Messaging

Tutor Fish may send SMS messages only to users who have explicitly opted in.

End users may opt in by texting START to Tutor Fish’s SMS number at (850) 329-5355 after viewing Tutor Fish’s SMS opt-in instructions. By texting START, you agree to receive recurring non-promotional, service-related SMS messages from Tutor Fish.

SMS messages may include tutoring appointment reminders, scheduling confirmations, scheduling changes, customer support responses, account-related notifications, and other service-related communications.

Message frequency varies based on scheduled services and account activity. Message and data rates may apply.

You may opt out at any time by replying STOP. You may request assistance by replying HELP or by contacting Tutor Fish at info@tutorfish.net.

Consent to receive SMS messages is not a condition of purchasing services from Tutor Fish.

Tutor Fish does not send promotional or marketing text messages through this SMS campaign.

9. Intellectual Property

All materials provided remain the property of Tutor Fish.

Unauthorized reproduction or distribution is prohibited and may result in termination and legal action.

10. Limitation of Liability

To the fullest extent permitted by Florida law:

  • Tutor Fish is not liable for indirect or consequential damages

  • Liability is limited to the amount paid in the preceding 30 days

  • We are not responsible for third-party platform failures

11. Indemnification

You agree to indemnify Tutor Fish against claims arising from:

  • Misuse of services

  • Violations of these Terms

  • Actions of the student or parent

12. Termination of Services

Tutor Fish may suspend or terminate services at any time.

  • Termination may occur with or without notice

  • Unused credits are forfeited upon termination

13. Governing Law

These Terms are governed by the laws of the State of Florida.

14. Modifications

We may update these Terms at any time. Continued use constitutes acceptance.

15. Contact Information

Covington & Covington, Inc. D.B.A. Tutor Fish
Email: info@tutorfish.net
Website: www.tutorfish.net